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Return Policy

Return Policy
  1. All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

    Kindly note that the apparels are to be hand wash by itself if it comes with sequins, beads, pearls, tangling accesories as it may damage other apparels during the wash.

    Please note that the items are free-size in general, unless otherwise stated in a specific size. Customers are encouraged to e-mail us for enquiry or check the respective measurements for each area before confirming you can fit in the item.

    Sizing issue such as cannot fit in, too big or too tight or too short or long does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to size is not what you should expect or should be able to fit in when it is smaller or bigger than it is perceived.

    Measurements stated may vary 0.5"-1" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

    Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please e-mail us before purchase to reaasure your doubts. Generally, our illustrated items are 85% similar to the actual item.

    What is an unsatisfactory item?
    - Item in the wrong colour or size.
    - Item with manufacturing defect.
    - Wrong item that was not in order.

    Please note:
    - The item is your responsibility until it is returned us. It must be returned to us in its original condition.
    - The cost of returning the item to us is your responsibility.
    - The item must be returned to us within 7 days of receipt.
    - An item in a colour or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’. Material and quality issues are not considered defects and is subjective.
    - A manufacturing defect does not include stray threads or removable dirt.
    - If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after washing the item or wearing the item and/or has obtained stains from elsewhere or damaged after washing with other apparels)

    Note: We strictly do not allow Return/Exchange/Refund for Lingeries & Shoes under any circumstances.

    Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

    Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.

    If the new piece of item is not available for exchange you will be refunded a credit of the item to your member account only and this credit may be used in your next order with us.

    We do not allow exchange to a new piece of item which is not in your previous order at all.

    All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with POSLAJU services only.

    We strictly do not offer any cash refund under any circumstances.

    For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via Bank or Paypal.

 

How do I return my problem item?
  1. 1. You will have to fill up this Item Return Form. 

 




You can return conveniently at any CollectCo point nationwide. CollectCo network includes Caring Pharmacy, Happy Mart, Thunder Match, Fotokem, Mydin, universities and more.

Choose a point near you and return at a time that suits you.

Find your nearest point here.

How to return:
1. Pack your parcel securely.
2. Attach the CollectCo return label to the parcel. Get the label here https://send.collectco.my/parcel/return/47.
3. Drop off at a CollectCo point (Simply pass to the counter)
4. Track your returns here.

*Don’t have a CollectCo point in your area? Let us know!

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